It's the beginning of the fall semester, so we, along with every other office on campus, are peppered with questions. People want to know where classes are, how to get ahold of people, where to find services, and we usually know where to send them.
Those are the general, new-student, beginning-of-the-semester questions. We also get certain questions that pertain to our specific expertise not only around the time when classes start, but throughout the semester.
One of those is about printing. People see computers here in the Writing Lab, so they think printing happens here. It doesn't.
A few people asked today. We have one sign that says Print in the Library, but it's not enough. I printed a twin* sign for our door. I told Larry** about our new sign, and Brooks made a joke about having a Frequently Asked Questions (FAQ) list for the Writing Lab.
I thought, "Hey, that's a good idea." I told Brooks I would put it on the blog. So here I am, starting a new feature on the blog. Whenever a frequently asked question comes up, I'll post how it's asked, who asks it, and how we usually answer it.
*A fraternal twin. I changed the wording just a bit to make sure people know not only to go to the library, but that the library is upstairs in the other building.
**The math guy, who also fields this question all the time.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment